Training, Outreach and Education

We develop curriculum and create training and outreach materials according to our client’s needs and business strategy. More than 11,000 individuals have relied on our comprehensive educational services and resources.

OUR SERVICES

E-Learning

Website content, help text, updates, and subscriber notifications

Workshops and Seminars

Curriculum Development

Webinars

User Guides

OUR STRATEGY FOR SUCCESS

HIGHLY
QUALIFIED STAFF

Instructional Designers

Writers/Editors

508 Compliance Specialists

Computer-Based Training Technicians

THE RIGHT TOOLS & TECHNOLOGY

Sum-Total-based Learning Management System

Adobe Captivate (to produce CBTs)

JAWS (to ensure all training is 508-compliant)

Secure document sharing platforms (such as SharePoint)

PROVEN
PROCESSES

ADDIE Instructional Design Model and adult learning principles

OUR SUCCESS STORIES

Instructing Medicare Administrative Contractors on Medicare Cost Reports

THE ISSUE

CMS needed to train the Medicare Administrative Contractors (MACs) on the processes for auditing annual cost reports and reimbursements from Medicare-certified institutional providers.

THE RESULT

NHA developed computer-based trainings (CBTs) for the MACs that are playable on demand, allowing the MACs to train new staff as well as provide refresher training to current staff on an ongoing basis.

Educating Insurers Across the Nation on Federal Reporting Requirements

THE ISSUE

In 2007, Congress passed a law requiring private insurers to report cases when Medicare beneficiaries were covered under Group Health Plan and Non-Group Health Plan arrangements. To implement this broad-sweeping new law, CMS needed to educate a very large audience on how to report information to the Federal Government.

THE RESULT

NHA produced CBTs to instruct thousands of insurers on the new mandatory reporting requirements. These CBTs are still in use by CMS to this day.