SDLC Integration and Support

We combine program knowledge with technical expertise in software development life cycle support and change management to drive solutions that meet users’ needs.

OUR SERVICES

Product and Release Management

Change Control/Change Management

IV&V/Test Planning and Execution

User Documentation

Tier 1 Help Desk System Support

Human Centered Design

Requirements Elicitation and Development

Application and System Documentation

Business Process and Data Modeling

OUR STRATEGY FOR SUCCESS

HIGHLY
QUALIFIED STAFF

Agile-certified business analysts and testers

Product Owners and Managers

SCRUM Masters

Human Centered Design technicians

Technical Writers

PMP-certified managers and analysts

THE RIGHT TOOLS & TECHNOLOGY

Ticketing System for Change and Release Management

Secure document sharing platforms (such as SharePoint)

PROVEN
PROCESSES

Close coordination with the client, users and system developer

Project Management best practices (PMBOK)

CMMI Level 3 processes

OUR SUCCESS STORIES

Developing Systems and Testing Protocols to Improve the Performance of the COB&R Program

THE ISSUE

CMS initially used two different systems to perform non-Group Health Plan (NGHP) recoveries, resulting in duplication of data and complicating systems maintenance and enhancement efforts.

THE RESULT

As the MSPIC, NHA led the development of a single, consolidated “Benefits Coordination and Recovery System” (BCRS), including scope definition, facilitation and documentation of requirements focusing on user needs, user acceptance and regression testing, and development of user documentation. The consolidated system has proven so successful that it is now used by another contractor for NGHP as well as Group Health Plan (GHP) recoveries.